1. Introduction
Raydhax Tech Sdn Bhd (“Raydhax Tech”, “we”, “us” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard information we receive through our website (raydhax.com) and in the course of providing our professional services.
We comply with Malaysia’s Personal Data Protection Act 2010 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Information We Collect
Information you provide directly
- Contact form submissions: name, company name, email address, telephone number, and the content of your message.
- Project engagements: business requirements, technical specifications, and any other information you share with us during a project.
- Correspondence: emails, meeting notes and other communications between you and our team.
Information collected automatically
- Server logs: IP address, browser type, pages visited and timestamps, retained for up to 90 days for security purposes.
- We do not currently use third-party analytics, advertising cookies or tracking pixels on this website.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide quotations for our services.
- Deliver and manage contracted projects and support engagements.
- Send service-related communications (project updates, invoices, support notifications).
- Comply with legal and regulatory obligations.
- Protect the security and integrity of our systems and services.
We do not sell, rent or trade your personal data to third parties. We do not use your data for automated profiling or marketing without your explicit consent.
4. Legal Basis for Processing (GDPR)
Where GDPR applies, we process your data under the following legal bases:
- Contractual necessity — to perform a contract with you or to take pre-contractual steps at your request.
- Legitimate interests — to respond to enquiries, maintain business records and secure our systems, where this is not overridden by your rights.
- Legal obligation — to comply with applicable law.
- Consent — where we ask for your consent for a specific purpose, you may withdraw it at any time.
5. Data Retention
We retain personal data only as long as necessary for the purposes it was collected:
- Contact form enquiries not resulting in a project: 12 months.
- Project and client records: 7 years from the end of the engagement, in line with Malaysian accounting and legal requirements.
- Server logs: 90 days.
6. Data Sharing
We may share your information with:
- Service providers — cloud hosting providers, email infrastructure and project management tools, bound by appropriate data processing agreements.
- Professional advisers — lawyers and accountants, under confidentiality obligations.
- Law enforcement or regulators — where required by applicable law or court order.
All third-party providers are required to maintain the security of your data and are prohibited from using it for any purpose other than providing services to us.
7. Your Rights
Under the PDPA and/or GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Erase your data (subject to our legal retention obligations).
- Object to or restrict certain processing.
- Data portability — receive your data in a structured, machine-readable format.
- Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at info@raydhax.com. We will respond within 30 days.
8. Security
We implement industry-standard measures to protect your data, including encrypted transmission (HTTPS/TLS), access controls and regular security reviews. No method of transmission over the internet is 100% secure; however, we are committed to using commercially reasonable measures to protect your information.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated date on this page. Material changes will be communicated directly to clients.
11. Contact
For privacy-related questions or to exercise your rights, please contact:
Raydhax Tech Sdn Bhd
Menara Keck Seng, Suite 33-1, 33rd Floor
203 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Email: info@raydhax.com